“I never bought this.”
An email claims you renewed a subscription or placed an order. We’ll review the sender and the claim, then discuss how to verify the purchase through a trusted source.
Familiar and friendly tech help, customized for you
You’re stumped?
Ask me.
An unexpected charge. A convincing caller. A message from a friend who sounds different. I’ll help you look closer, understand what’s happening, and decide your next step.
I’ve been hands-on with technology since childhood. Today, I work with digital strategy, online communities, and AI, and keep up with changes so I’m ready to help you find a straightforward answer.
An understanding person to ask, especially when asking family feels hard.
For people I know, with room for a limited number of households each month.
EVERYDAY QUESTIONS. SPECIFIC HELP.
“Should I be worried about this?”
You don’t need proof of a scam to ask. Bring a concern, a confusing message, or something you want to double-check.
“Who’s texting me?”
A message claims to come from a candidate, campaign, or public figure. We’ll look at the source, donation request, and options for handling unwanted messages. Practical help, regardless of your politics.
“They sounded convincing.”
A caller claims to be your bank, tech support, or someone you know. We’ll discuss verification and how AI-generated voices, images, and video complicate deciding whom to trust.
“Is this from my friend?”
An email from someone you know asks for money, a code, or an unusual favor. We’ll look for signs of impersonation or a compromised account and discuss confirming with the person another way.
“Is this account genuine?”
A duplicate profile, a giveaway, a marketplace offer, or a private message. We’ll examine what’s being claimed and requested before you respond or share personal information.
“Why am I seeing so much of this?”
Talk through recommendations, targeted ads, and your online “bubble.” Understand how your feed is selected, review available controls, and find ways to compare other sources.
Rather ask someone outside the family?
If asking your kids or family feels uncomfortable, bring your question to me. You don’t need to apologize, know the right words, or worry about asking again.
Already clicked, replied, or shared something? Start wherever you are. No judgment. No lecture. We’ll focus on what to do next, at your pace.
AND YES, EVERYDAY TECH HELP TOO
Mac, iPhone, iPad. And the questions around them.
Setup, photos, iCloud, backups, confusing settings, and buying advice. The same personal help when your device needs attention.
PERSONAL BY DESIGN
A relationship comes first.
This service is for people I have a relationship with. Knowing you and your situation helps me offer useful advice. We’ll talk first to confirm whether we’re a good fit.
I work with a limited number of people each month so I have time to give each household personal attention. Both membership and one-time help depend on fit and availability.
Why I’m doing this: I enjoy helping people with technology, and this work helps me put more money toward my kids’ upcoming college expenses. Useful help for your household, meaningful support for mine.
TWO WAYS TO GET HELP
A familiar person.
A clear price.
Once we confirm fit and availability, choose ongoing
support or help with one specific problem.
Personal Tech Membership
ONGOING HELP$99/ month
For the questions you’d rather ask someone you know.
- Call or text Chris, 6:30 a.m.–9 p.m. Eastern
- Ongoing everyday help, without call or minute quotas
- Scam checks, AI & social media guidance, and Apple help
- One household, subject to fit and availability
Billed monthly in USD. Renews automatically until canceled. No annual commitment. Membership terms.
One-time Tech Help
AS NEEDED$125/ hour
For a second opinion, a walkthrough, or one specific tech problem.
- No membership required. Relationship required.
- Remote help arranged around availability
- 30-minute minimum: $62.50
- Then 15-minute increments: $31.25
We’ll agree on the scope and cost before paid help begins.
A phone call or text away
Subscriber support hours are 6:30 a.m.–9 p.m. Eastern. If I’m helping someone or away from my phone, leave a message and I’ll get back to you. This is personal support, without a guaranteed instant response.
Ongoing help, simple billing
Everyday questions and follow-ups are included without fixed call or minute limits. Larger projects and in-person work need a separate agreement before any extra charge. Manage or cancel membership.
Know what you’re signing up for
Read the membership terms and cancellation policy and membership privacy notice. Hardware repair, financial recovery, and emergency response are outside this service.
Chris Pirrotta Pirrotta Consulting, LLC
THE EXPERIENCE BEHIND THE ADVICE
A lifelong interest.
Decades of practical work.
Technology has been part of my life since I was a kid. Through Pirrotta Consulting, I bring more than 30 years of experience with brands, commerce, and communities to practical questions about the digital world.
- Digital strategy & commerce
- Online customer experiences, platform decisions, and useful systems.
- Community & social media
- How people connect, how platforms shape attention, and how to assess what you see.
- AI & everyday technology
- Practical AI workflows, changing tools, and patient help with Apple devices.
Apple devices are my focus. Have a PC question? Ask. I’ll be honest about whether I’m the right person to help.
Mention how we know each other and what help you need. We’ll confirm fit, availability, and cost before starting.